🛍 Refund & Return Policy — Casualcity Shop
Welcome to Casualcity Shop.
By purchasing from our store, you agree to the following Return and Refund Policy.
This policy complies with Google Merchant Center requirements and ensures a fair experience for our customers.
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A. Return Policy Duration
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
The item must be unused, unwashed, and in its original condition.
It must include original tags, packaging, and proof of purchase (invoice or receipt).
Items returned without prior authorization will not be accepted.
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B. How to Request a Return
To start a return, please contact us at:
📧 support@casualcity.shop
📞 +1 (510) 487-9610
Once your request is approved, we will send you a return shipping label and detailed instructions on how and where to send your package.
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C. Damaged or Incorrect Products
Please check your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us immediately at support@casualcity.shop with your order number and a photo of the issue.
We will review your case and send a replacement or refund as soon as possible.
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D. Exchange Policy
If you wish to exchange an item for a different size, color, or model, contact us at support@casualcity.shop.
After your exchange is approved, we will send your replacement once we receive your returned product.
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E. Non-Returnable Items
All products sold on our store are eligible for return unless stated otherwise in the product description.
(Customized or special-order items may not be eligible for return if clearly mentioned.)
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F. Refund Process
Once we receive and inspect your returned item, we’ll notify you of the refund approval.
If approved:
Your refund will be processed to your original payment method.
Please allow 10–14 business days for the amount to appear in your account, depending on your bank or card provider.
Refunds will not be issued for:
Items damaged or altered by the customer.
Returns made without proof of purchase or outside the 30-day window.
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G. Restocking Fee
We do not charge any restocking fee for returned items.
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H. Return Address
CasualCity Shop
34560 Alvarado Niles Rd,
Union City, CA 94587,
United States
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Contact Customer Support for More Info
Business Name: Casualcity
Phone: +1 510-487-9610
Email: support@casualcity.shop
Address: 34560 Alvarado-Niles Rd, Union City, CA 94587, United States
Customer Service Opening Hours: Monday to Friday- 10:00 AM – 9:00 PM California, USA Pacific Time (GMT-8)
