FAQ’s

FAQ
Welcome to casualcity.shop. FAQ page. We’re here to provide clear answers to your questions. If you need further assistance, please contact us.

1. Where is casualcity.shop located?
   CasualCity Shop is an online store proudly based in the USA, offering quality clothing products to customers across the country.
2. Do you ship internationally?
   Yes! We ship to both the USA  Shipping times may vary slightly depending on your location, but we always aim for fast delivery.
3. What products do you sell?
   We sell fashionable and high-quality clothing for men and women.
4. What is your return policy?
   30-day hassle-free returns. Items must be unused and in original packaging.
5. How long does it take to process and ship my order?
   Handling: 1–2 business days
   Transit: 3–5 business days
   Total: 4–7 business days
   Tracking available upon shipment.
6. What payment methods do you accept?
   Visa, MasterCard, American Express, Discover. and PayPal.
7. Is my payment information secure?
   Yes. Industry-standard encryption is used.
8. How can I contact casualcity.shop?
   Email: support@casualcity.shop
   Phone: +1 510-487-9610
   Customer Service Opening Hours: Monday to Friday- 10:00 AM – 9:00 PM California, USA Pacific Time  (GMT-8)
9. What if my item is defective or not as described?
   Contact customer service within 48 hours for replacement or refund.
10. Can I cancel my order?
    Yes, before it ships. Otherwise, return upon arrival.