RETURN POLICY

At Bloom Chair, your satisfaction is our priority. If your purchase doesn’t meet your expectations, we’re here to help with a smooth and straightforward 30-day return policy.

30-DAY RETURN POLICY

You have 30 days from the date you receive your order to request a return. Please review our full policy before initiating a return or exchange.

If you need to return an item for any reason, just let us know within 30 days of receiving your order. Don’t forget to include the order number to help us speed up the process. We want your shopping experience with us to be worry-free, and our return policy is just one of the ways we ensure your satisfaction.

RETURN INSTRUCTIONS

Return notification: To initiate a return, please contact our customer service at info@casualcity.shop with your order number and a detailed reason for return.

Return Authorization: After reviewing your return request, we will provide you with detailed instructions and a return label without cost.

Packaging and shipping

Pack the item securely in the original packaging with all tags and labels attached.
Please include the Return Authorization Form and any required supporting documents or images.
Download and print the return label via the link in our email.

RETURN ADDRESS

2319 N 113th Pl, Seattle, WA 98133, USA

HOW CAN CUSTOMERS GET A RETURN LABEL

We will send you a return label link via the confirmation of return request email. You just need to download and print the return label without cost.

RESTOCKING FEE

No restocking fee.

RETURN SHIPPING COST

Customers are responsible for return shipping costs.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If any item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue promptly.

PROCESSING YOUR REFUND

Inspection & Approval

Once we receive your return, we’ll conduct a quality check to confirm that it meets our return guidelines.

Issuing the Refund

Upon approval, we’ll process your refund. Depending on your financial institution, the amount will typically reflect in your account within 7 business days.

EXCHANGES

If you change your mind, you can return the undamaged and unused product within 30 days. Make sure it is in its original packaging.

REFUNDS

After we receive and inspect your return, we’ll automatically refund the purchase amount to your original payment method. Just keep in mind that it may take up to 10 days for your bank or credit card company to process the refund.

CONTACT INFORMATION:

Business Name: Bloom Chair

Phone: +1 206 671-5679
Email: info@casualcity.shop
Business Address: 2319 N 113th Pl, Seattle, WA 98133, United States.

Business Hours: Mon – Friday: 9 AM – 5 PM (EST)

Response Time: We aim to respond within 12-24 hours.