Shipping Policy

A. SHIPPING COSTS

We do not charge anything for shipping, whether the product is sent to the USA.

Shipping Cost: Free Shipping

B. Delivery Estimates

TRANSIT, HANDLING & ORDER CUT-OFF TIME

Handling Time: 1 – 2 business days from payment confirmation.
Transit Time: 3 – 5 business days after your order has been shipped.
Total Delivery Time: 4 to 7 business days from the purchase date.
Order Cut Off time: 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)

Generally, shipments are in transit for 3 – 5 days (Monday to Friday). Order cut-off time will be 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles. Order handling time is 1-2 business days (Monday to Friday).

C. Delivery Terms

We use UPS, FedEx & USPS to deliver the product.

D. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please get in touch with us within 24 hours of placing your order at support@casualcity.shop or Call Us at +1 510-487-9610

E. TRACKING
Once your order has been shipped, it comes with a tracking number allowing you to track it until it is delivered.

F. Cancellations

If you change your mind before receiving your order, we can accept cancellations at any time before the order has been dispatched. Please refer to our refund policy if an order has already been sent.

G. Parcels Damaged In Transit

If you find a parcel damaged in transit, please reject the parcel from the courier and contact our customer service. Please get in touch with customer service if the parcel has been delivered without you being present.

Contact Customer Support for More Info

Business Name: Casualcity

Phone: +1 510-487-9610

Email: support@casualcity.shop

Address: 34560 Alvarado-Niles Rd, Union City, CA 94587, United States

Customer Service Opening Hours: Monday to Friday- 10:00 AM – 9:00 PM California, USA Pacific Time  (GMT-8)